Support and Training

What kind of support does Alex provide?

Support options vary by plan:

• Starter: Email support (24-48 hour response), knowledge base access
• Professional: Priority email support (8-24 hour response), chat support during business hours
• Enterprise: Dedicated account manager, phone support, 4-8 hour SLA

All plans include access to the community forum and help center.

Is training available?

Yes, we offer multiple training options:

• Self-service video tutorials and documentation
• Weekly live webinars
• Personalized onboarding sessions
• Custom team training workshops
• Administrator certification program
• Advanced user training modules

Can I get strategic advice on implementation?

Yes, we offer consulting services:

• Sales process optimization
• AI agent strategy development
• Workflow design consulting
• Integration architecture planning
• Change management assistance
• Performance optimization reviews

These services are included in Enterprise plans and available as add-ons for other plans.

What are your support hours?

Our support team is available:

• Standard support: Monday-Friday, 9am-6pm Eastern Time
• Enterprise support: Monday-Friday, 7am-8pm Eastern Time
• Emergency support: 24/7 for critical issues (Enterprise plans)

Self-service resources are available 24/7.