Troubleshooting Alex

Welcome to the Alex troubleshooting center. This section will help you diagnose and resolve common issues you might encounter while using the platform. We've organized the content to help you quickly find solutions to your specific challenges.

Quick Diagnostic Tool

Before diving into specific issues, try our diagnostic checklist to identify the source of your problem:

1. Is it an account or authentication issue?
   • Problems logging in
   • Missing permissions
   • Account status warnings
2. Is it an email delivery problem?
   • Low open rates
   • Emails going to spam
   • Bounced messages
3. Is it an agent behavior issue?
   • Agent not responding
   • Incorrect responses
   • Workflow not executing
4. Is it an integration challenge?
   • CRM sync failures
   • Calendar connection problems
   • API errors
5. Is it a data management issue?
   • Missing leads or contacts
   • Duplicate records
   • Import/export problems

Troubleshooting Sections

Choose the section that best matches your issue:

• Common Issues - Solutions to the most frequently encountered problems
• Email Deliverability - Resolving issues with email sending and inbox placement
• Agent Configuration - Fixing AI agent performance and behavior problems
• Integration Issues - Solving connection problems with external systems
• Data Management - Addressing data sync, import, and organization challenges
• Account & Billing - Resolving account access, permissions, and subscription issues

Emergency Solutions

If you're experiencing critical issues that need immediate attention:

Platform Accessibility

If you can't access the platform or are experiencing severe performance issues:

• Clear your browser cache and cookies
• Try an incognito/private browsing window
• Use a different browser

Getting Help

If you can't find a solution to your issue in this documentation:

1. Chat Support: Available in the bottom right corner of your Alex dashboard (responses within 12 hours)
2. Email Support: Reach our team at admin@try-alex.com (responses within 24 hours)

What to Include When Seeking Help

To help us resolve your issue faster, please include:

• Your account email address
• Detailed description of the problem
• Steps to reproduce the issue
• Screenshots or screen recordings of the error
• Any error messages or codes you've encountered
• When the issue started occurring
• Any recent changes to your account or settings

Frequently Requested Solutions

Some of our most commonly accessed troubleshooting guides:

• Resolving email warm-up issues
• Fixing Google Calendar synchronization errors
• AI agent not starting
• Recovering accidentally deleted data
• Resolving billing and subscription issues

We're committed to helping you resolve any issues quickly so you can get the most out of the Alex platform.