AI Agents
How do Alex's AI agents work?
Alex's AI agents use advanced natural language processing to:
- Understand the context of conversations
- Generate human-like messages based on your guidelines
- Follow workflows you define for different scenarios
- Learn from successful interactions
- Adapt to different communication styles
- Handle objections based on your playbooks
- Know when to escalate to a human team member
Can prospects tell they're talking to an AI?
This depends on your preferences:
- You can configure agents to disclose they're AI assistants
- You can have agents operate without explicit disclosure
- Most customers find a balance, where agents handle routine conversations but are transparent when asked directly
The quality of conversations is high enough that many prospects don't notice a difference unless informed.
How much control do I have over what agents say?
You have extensive control over agent behavior:
- Provide knowledge base information to guide responses
- Set tone, style, and personality characteristics
- Create approval workflows for messages before sending
- Define escalation criteria for human review
- Create templates and examples of ideal responses
- Review and provide feedback on conversations
- Set boundaries on what agents can discuss or offer
What happens if an agent can't handle a situation?
Agents are designed to recognize their limitations and will escalate conversations when:
- They encounter questions outside their knowledge base
- A prospect expresses strong negative sentiment
- The conversation matches your custom escalation criteria
- The prospect explicitly asks for a human
- Deal value exceeds your specified thresholds
- The conversation enters topics you've flagged for human handling
You'll receive immediate notification when escalation occurs.
Help! Alex is sending strange messages from my email. Have I been hacked?
No need to panic - this is part of the email warm-up process. Alex sends messages to bot accounts to help improve your email sender reputation.
These messages are not sent to real people, so there's no need to worry about any unintended recipients.