Data and Privacy

Who owns the data in Alex?

You retain full ownership of all your data in Alex:

• Contact information
• Email contents and conversations
• Sales records and analytics
• Custom workflows and templates
• Integration configurations

We do not sell or share your data with third parties.

Can I export my data?

Yes, you can export your data at any time:

• Lead and contact exports
• Email conversation archives
• Task and activity logs
• Deal and opportunity records
• Analytics and reports
• Settings and configurations

Exports are available in CSV format.

How is my data protected?

We implement multiple layers of data protection:

• End-to-end encryption
• Secure data centers with physical protection using AWS's most secure servers
• Strict access controls and permissions
• Regular security audits and penetration testing
• Employee background checks
• Separation of customer data
• Regular backup procedures
• Disaster recovery planning

What happens to my data if I cancel?

If you cancel your subscription:

• You can export all your data before cancellation
• Data remains available for 30 days after cancellation
• After 30 days, data is moved to cold storage for 90 days
• After 120 days total, data is permanently deleted
• You can request immediate data deletion at any time