Pricing and Billing
How is Alex priced?
Alex offers several pricing tiers with annual commitment:
- Launch 🔥: 30,000 messages, 1 agent, $2,400/month ($0.08 per message)
- Ascend 🚀: 60,000 messages, 5 agents, $4,200/month ($0.07 per message)
- Orbit 🪐: 120,000 messages, 10 agents, $7,200/month ($0.06 per message)
- Custom: For specialized needs and large deployments
Our pricing structure is designed to scale with your needs and is determined by:
- Number of AI agents deployed
- Monthly email processing volume
- Premium features and third-party integrations
Annual commitment required for all plans.
For the most current pricing information and to discuss which plan best fits your organization, please contact our sales team.
Do you offer a free trial?
We don't offer a free trial, but we do provide a 30-day money back guarantee. This allows you to:
- Try the full platform with confidence
- Get a complete refund if you're not satisfied within 30 days
- Test all features with your actual use cases
- Make a risk-free decision about continuing with our service
What payment methods do you accept?
We accept all payment methods supported by Stripe, including:
- Credit/debit cards (Visa, Mastercard, American Express, Discover, and more)
- ACH bank transfers
- Wire transfers
- Apple Pay and Google Pay
- International payment methods (SEPA, Bacs, iDEAL, etc.)
- Purchase orders (enterprise plans only)
- Annual invoicing (enterprise plans only)
Can I change plans or cancel anytime?
Yes, you have flexibility with your subscription:
- Upgrade at any time (prorated)
- Downgrade at the end of your billing cycle
- Cancel with 30 days notice
- Enterprise plans have minimum terms but flexible scaling options
I want to cancel my plan, how can I do that?
You can cancel your plan directly from the billing page in your account settings.
We welcome all feedback from our customers, so please do not hesitate to share your thoughts on our product!
I want to update my credit card information, how can I do that?
In order to update your credit card information, you need to open the billing page in your account settings and click on "Update Card".